1. Agreement to Terms
We offer various services related to online reputation management on Wikipedia including article creation and editing. The specific scope of work, deliverables, and terms for each service will be as described on our website. By making a purchase, you agree that you have fully reviewed all relevant information provided and that our services are provided with no guarantees, warranties, or predictions of the outcome of the services. The outcome of each engagement depends on multiple factors and we cannot guarantee a positive outcome.
Our ongoing reputation management service is a monthly subscription service. The initial subscription period is six months, which is included with any article creation or modification package. After the initial six months, the subscription will automatically renew monthly unless canceled by the client within the customer portal which is powered by Stripe as our third-party partner. The service includes regular monitoring of Wikipedia articles for community edits that result in substantive changes no longer reflecting client goals as understood by us. We will notify you through your contact method on file should we detect such edits. The service does not include edits or actions to respond to changes which shall be billable separately if agreed between you and us.
4. Fees and Payment
Use of our Services requires payment of recurring fees. Before we have any obligation to provide Services, you must pay the fees (as well as applicable taxes) in full, in such amounts and for such billing frequency as specified during registration, as updated (prospectively, not retroactively) by you from time to time. You agree that, upon registering for the Services, you authorize us to charge your method of payment (e.g., credit card) for the fees and applicable taxes from your registration date based upon your chosen billing frequency (e.g., monthly, quarterly, annually). Should the entity the Services are purchased for be unable to meet its obligations or cease to exist, as the authorizing party, you accept personal liability for any outstanding charges that may exist. Overdue charges will accrue interest monthly at the rate of 5% of the then-outstanding unpaid balance, or the maximum rate permitted by law, whichever is lower. We reserve the right to terminate your account in the event of non-payment of amounts owed to us. All amounts owed under this Agreement are non-cancelable and non-refundable, except as specifically provided in this Section 4.
We reserve the right to change our fees at any time, except for subscriptions, which we may change upon 30 days advance notice. By continuing to use the Services, you accept such changes. We are not required to notify you of temporary promotions or reductions in fees.
You agree to foreswear the use of credit card disputes or other dispute resolution methods in regard to charges agreed to. You further agree you may be required to pay us a surcharge should any dispute be filed equal to our expenses defending such dispute but no less than $100.00. If further agree that if your bill remains unpaid for 90 days, we can refer your debt to a debt collection agency, and if we do so, you must pay any costs that we incur in connection with the recovery of the unpaid bill (including the agency’s fees and any legal fees).
5. Refunds and Cancellations
All services are non-refundable and non-cancelable, with the following exceptions:
- If a project fails the Eligibility Assessment in the first step of our Article Creation Packages, a refund will be provided minus the listed cost of the Eligibility Assessment service.
- Subscriptions may be canceled for upcoming months at any time by contacting us or through Stripe’s interface. Prior months are not refundable.
6. Intellectual Property
All content, features, and functionality on our website and in our Services are owned by the Service, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
“Confidential Information” refers to all material, non-public, business-related information, written or oral, whether or not it is marked, that is disclosed or made available to you, directly or indirectly, through any means of communication or observation. We agree to hold Confidential Information in confidence and to not use or disclose it to a third party for an indefinite period from the date of initial disclosure of Confidential Information. We will use Confidential Information only for the purpose of providing our services. We will also protect such Confidential Information with at least the same degree of care that we use to protect our own Confidential Information, but in no case, less than reasonable care (including reasonable security measures) to prevent the unauthorized use, dissemination or publication of Confidential Information.
We may disclose Confidential Information to our employees, agents, financial advisers and independent contractors with a need-to-know, only as necessary to fulfill our services and provided such parties have signed confidentiality agreements containing, or are otherwise bound by, confidentiality obligations at least as restrictive as those contained in these terms and conditions.
8. Dispute Resolution
Any disputes arising out of or relating to these Terms or the Services will be resolved by arbitration in Washington, D.C., in accordance with the rules of the American Arbitration Association.
9. Work Limit and Workload
The provision of services by us to you under this Agreement is subject to reasonable hourly limits (“Work Limit”), which shall be calculated based on an hourly rate of two hundred and fifty dollars ($250). For purposes of the Work Limit, a discount of thirty percent (20%) off our hourly rate has been applied to all packages provided by us. The discounted rate shall not be applicable to any additional hours unless explicitly stated. We reserve the right to cease the provision of services once the Work Limit is reached. Any continuation of services beyond the Work Limit is conditional on your prior written approval and will be subject to additional fees. Any hours worked beyond the established Work Limit, upon your approval, will be billed at our then-current hourly rate without any package-based discount applied unless a different rate is agreed upon by both parties in writing. You acknowledge and agree that the Work Limit is an estimate and the actual hours required to provide the services may vary. You agree that we shall not be held liable for any work not completed within the Work Limit.
We may terminate or suspend your access to our Services at any time, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. We will always post the most current version on our website. By continuing to use or access the Services after revisions become effective, you agree to be bound by the revised Terms.
12. Limitation of Liability
In no event shall the Service, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our Services; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
14. Governing Law
These Terms shall be governed and construed in accordance with the laws of Washington, D.C., United States, without regard to its conflict of law provisions.
15. Contact Us
If you have any questions about these Terms, please contact us at email@example.com.